Shipping

Product Info & Shipping Times

Please Note that the majority of products sold on this website are Second Hand Products and have been Previously Used. Therefore while all efforts will be made to ensure products sold are in “As New” condition and the images used may in fact be new products the products purchased will be 2^nd hand and the imagary is for identification only, images used are for illiustration only and may not always be the exact model.

Only Products Clearly Marked as NEW PRODUCTS on the website will be new products.

What is covered under 12 months Warranty?

• Technical defects
• Software frezzing
• Battery issues your warranty is only for 90days on all phones, as incorrect charging can defect your battery quicker, we advise all customer to fully charge up to 100% prior to its first use. Then let your battery go totally flat before the second charge,then carry out another 100% charge.

What is not covered?

• Accidental damage
• Damage to screens, fascias and surrounds (inc. fading and discolouration)
• Liquid damage
• Issues caused by third party software
• Any components added since the item was originally sold to you

If found that any repair carried out by the third party voids the warranty on your device.

Sales of Goods & Tax Codes:

Goods with VM details at the end of each model are sold under the VAT marginal rules. VAT may not be claimed back on handsets sold with Vat marginal invoice.

Handsets Order:

At times we may have run out of a paticular colour you may have order, if this happens one of our sales executives may contact you to advise on another colour in stock.

At time we may run out of a paticular GB in stock, if this happens one of our sales executves may contact you to offer a free upgrade or if not avialble may advise we can offer a lower GB and part refund with free gift for inconvienence.

Shipping Times:

ViberStore Same Day Dublin Delivery, we are the first mobile online company to offer this exclusive same day service. With our parthners Grab One we have teamed up to offer this eco frienly same day service. Note unfortunietly its only the Dublin area for now that can get same day. If you order before noon on the same day or have ordered the day before you will receive your delivery before 8pm that evening. Weekends and Bank Holidays are not inclusive of this service, so you would receive your order on the next shipping day we are open.

Great News tho, all orders ourstide of Dublin can available of our next day delivery. Viberstore are currently running on a 96% next day shipping response, however we do use third party companies GLS & Nighline of which we have no control over thier KPI's. Christmas times may vary when it comes to delivery times so please manage expectations.

Viberstore will do its best as always to get a phone to its customers as soon as possiable but please note Jan to Oct are relatively normall next day delivery, Nov to Dec please allow for the christmas rush. Viberstore will be delivering right up to 20th Dec So last Booking order date should be Thursday 19th in order to have for Christmas Day.

1. Christmas orders from 20th Dec may not arrive on time outside of Dublin?

Due to the Volume of online business we expect this 2022, no courier company can garentee anymore that delivery will be there on time for the 24th DEC.

Its outside of ViberStores hands as we use AN Post , GLS and DPD for deliveries outside of Dublin. 

Dublin deliveries we have a dedictaed driver and all orders will go out as normal and 100% delivered on time.

2. How much does Online Delivery Cost?

There is a standard charge for All items to be delivered nationwide- €6.10+VAT (7.50)

3. When will my order be delivered?

Our aim is to get your purchased products to you asap. Your item(s) will be delivered within 1 - 3 working days. Your order will be delivered by GLS Couriers or DPD. Note due to the increase in online credit card fraud we do not deliver to friends house - neighbours house - receptions - "leave behind the bin, this is in place to protect you our customer and citizens of Ireland. So please make sure you can sign for your goods. 

We have also hired a full time private driver to do Dublin deliveries and collections during and use Grab One, GLS and other courier companies,Again this is to help our customers receive their products as quick as possible. 

Please feel free to check out our fantastic reviews on Facebook and how great of a service you will receive while shopping with ViberStore. 

4. Can I track my order?

Yes! Once your order has been dispatched we will email you the details of your GLS tracking number or you will receive an Text message by Grab one and can track.

5. What happens if I miss my delivery?

Don’t worry! GLS will leave a calling card with details of the local depot where you can go to collect your parcel. We always recommend getting the package delivered to where you eill be I.E at home or your work place.

6. I work during the week, can you deliver during evenings or weekends?

For Dublin same day, yes we can deliver later in the evening if you advise us to do so, out side Dublin and rest of Ireland unfortunatly this is not possible at present however you can have your items delivered to your work address if required so you don't miss the delivery.

7. What should I do if there is a problem with my delivery?

Please contact our web team without delay to report any damages or problems with your item(s) at: info@Viberstore.com

8. Returns made simple

When you purchase online you have a statutory right to return unopened goods (other than customised) up to 14 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling) If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).

You will be responsible for the cost of returning the goods to us.

To arrange a return or exchange you must contact our Online Order team directly: returns@ViberSTORE.com

We are happy to assist you with the return of any items that are unsuitable. Please be aware that all goods being returned must be in perfect condition in the original packaging.

For our full terms and conditions on Returns please refer to Returns Policy